Student Resources

Please monitor this site for information on student-focused services and resources. Please see the University’s COVID-19 webpage for the latest updates and student-related frequently asked questions.
Emergency Aid is available to students through the UT Dallas Student Emergency Financial Assistance Program. Please see the following website for information regarding resources for students in need of assistance.
Our top priority is your health and safety. We advise students to take health precautions recommended by the Centers for Disease Control and Prevention .

Health & Counseling Services

• Students who think they have COVID-19 should notify the Dean of Students Office and their instructors. If you are living on campus, please notify a member of the University Housing staff immediately to work with you on the next steps. If you have tested positive for COVID-19 or had close contact with someone who has tested positive, please fill out our COVID-19 self-report form.
• The Student Health Center is closed until further notice. However, students can call the center at 972-883-2747, then select option 2 to speak with a nurse.
• Students enrolled in the student health insurance plan have access to a 24/7 nurse line and telehealth appointments by calling 1-800-581-0368. Virtual Health appointments are available to current policyholders at no cost.
• Specific information about the student health plan can be found on the Blue Cross Blue Shield of Texas website.
• If a student needs a prescription renewal, please log in to the patient portal and send a message to your health care provider.

UT Dallas is committed to its standing as a welcoming and diverse community. We encourage everyone to be mindful of the emotional and mental stress that can be caused by this evolving situation. Students may visit the Student Counseling Center website for information on how to access services. If you are experiencing a life-threatening emergency, please call 911. If you are in crisis and need to speak to a mental health professional, call 972-883-8255.

Enrollment and Registration

• A spring 2021 registration information page has been added to the Comets United Students Guide. It details the five ways classes are being taught.
• Academic advisors are available to assist you remotely. Email your advisor for information on the best way to connect.
• The schedule of classes is available on Coursebook.

Learning Resources

The Student Success Center provides course support in the areas of science, math, writing, and speaking for undergraduate students. The University offers resources to support online classes.

• Instructors will communicate with students to share revised syllabi and information on how to access content and coursework on our eLearning platform. Faculty members will offer virtual office hours.
• All classes will be offered through eLearning. If you need assistance, call the eLearning Helpdesk at 866-588-3192.
• Students can use the Microsoft Teams application for instant messaging, collaboration and communication. The Office of Information Technology (OIT) has information on how to install and use Microsoft Teams.
•  OIT has unlocked accessibility features within the Office 365 applications for students with low or no vision, and those who are deaf and/or hard of hearing. For more information, email the OIT Help Desk at assist@utdallas.edu.
• The Eugene McDermott Library building is closed until further notice. However, the library offers a variety of services and resources for remote learning and distance education. For overdue materials, there is a drive-up book return in the driveway that exits parking Lot G adjacent to the library. If you have circumstances preventing physical book returns, please contact circ@utdallas.edu.
• The Office of Undergraduate Education  is conducting all business via email and phone until further notice. Please email the office with any questions.
• The Office of Graduate Education (OGE) has made arrangements for final oral examinations and doctoral defenses to proceed online. Check with OGE for updated information.

 Take the following steps to successfully manage online classes:

• Create a dedicated workspace with minimal distractions.
• Set a schedule to structure your time.
• Take notes during online lectures.
• Stay in contact with other students virtually and be sure to use campus resources and ask for help.

Technology Resources

Technology Help and Support

Contact the OIT Help Desk to get answers to common issues, submit technology help requests and report outages.

Internet Access

When on campus, access Wi-Fi via CometNet.

A number of internet service providers offer discounts and increased Wi-Fi limits.

Learn about the Keep Americans Connected Pledge

Equipment Access

Learn about the computer laptop loaner program

Campus computer labs provide Windows and Mac computers loaded with academic and productivity software. Currently, only Founders Lab is open to students. Access to the computer lab is by appointment only. Please call 972-883-2393 to make an appointment.

Order equipment and repair services from the UTD Tech Store

Email

• Access email via web browser
• Access email from mobile devices for students and retirees
• Get help if you forgot and/or need to change your password
• Get help with password expiration
• Troubleshoot issues with UTD account lockout

eLearning

Log in to eLearning

Student resources for eLearning

Microsoft Teams

Students can use the Microsoft Teams application for instant messaging, collaboration and communication. The Office of Information Technology (OIT) has information on how to install and use Microsoft Teams.

Learn how to access a lecture recording in streams

Honorlock

Get help with Honorlock, an online remote proctoring tool for tests and exams.

Accessibility

OIT has unlocked accessibility features within the Office 365 applications for students with low or no vision, and those who are deaf and/or hard of hearing. For more information, email the OIT Help Desk at assist@utdallas.edu

Explore accessibility resources for Microsoft Office 365

Additional Resources

Stay connected with the UTD Mobile App

Access LinkedIn Learning

Financial Aid

The Office of Financial Aid is offering financial aid counseling via email or a scheduled telephone conference. If you would like to schedule a telephone call with a financial aid representative, please submit an online Meeting Request Form with your time preference and contact information. The office will confirm the time with you via email.

Career Services & Student Employment

The University Career Center physical office is closed. But virtual appointments and events will be held throughout the semester and can be found in Handshake. Email careercenter@utdallas.edu for questions.

Campus Operations

The UT Dallas Police Department remains at full capacity. For nonemergencies, call 972-883-2222. The campus police will perform building entry assists for those who are authorized. For emergencies, call 911. Dining Services hours have been modified. Please check the website and social media for updates. The Comet Cupboard is doing weekly on-campus distributions of food and personal care items. Please monitor social media or email cupboard@utdallas.edu to learn more about scheduled distributions.The University Bookstore and Tech Store are open. Parking and transportation services have been modified. Monitor their website and social media for updates. Comet Cabs will not be operating. For accessible cart service, students can submit a request, which must be approved at least one week before the service is required. Staff and faculty can email park@utdallas.edu to arrange service. Comet Cruisers will run on their normal schedules. University Housing is open to residents only, and card access is required to enter certain facilities. Desk operations will continue with limited hours. All housing tours are canceled, and new appointments are not being accepted. Virtual tours of University Commons, University Village and Canyon Creek Heights are available. For answers to frequently asked housing questions, check the COVID-19 FAQ.

Helpful Links

The University offers a range of resources to the campus community. Students can find counseling, health care and academic support through the following services:

• Campus Wellness
• Center for Students in Recovery
• Galerstein Gender Center
• International Center
• Military and Veteran Center
• Multicultural Center
• Office of Financial Aid
• Office of Information Technology Help Desk
• Student AccessAbility
• Student Counseling Center
• University Housing
• UTD Alert signup